FAQS

What sets you apart from other property management companies?

We believe in a personal, service-oriented approach to management. We don’t force-fit your association into our system; rather, we tailor our services to meet the unique needs of your association.

How many properties does Goodwin & Company of Texas manage?

We manage more than 600 homeowners’ associations (condos and HOAs). All of our clients are located in Texas.

How many associations does each property manager oversee?

Typically, each property manager oversees an average portfolio of eight associations. Because the size and demands of each association vary significantly, some managers oversee more than 10 properties, some as few as four. Goodwin & Company of Texas does not overburden its managers with too many associations, and provides the support staff needed to exceed expectations, every time.

When does Goodwin & Company of Texas issue financial reports?

We issue complete financial reports to the board on or before the 15th of the month. Reports are delivered by email and posted to the board-only area of the association’s web page.

Are there any hidden costs?

No. None at all. But don’t just take our word for it; ask us for an existing client referral.

How do I know you won’t spend large sums of money without board authorization?

You are protected in the management agreement by an amount we agree upon together that we cannot exceed without your approval.

What is the term of the management contract?

We believe in earning your business every month and don’t lock you in with long-term contracts

How soon can Goodwin & Company of Texas start managing our association?

In order to facilitate a smooth transition, we need a 30-day lead time before we take over management. We start by signing the contract. Then, we obtain resident and vendor information from your current management company to inform them of the change. As the transfer date approaches, we coordinate file and financial report transfers from your current manager to our firm. We have a detailed internal and external process we follow, and more information on this can be provided upon request.

How can owners pay their assessments?

We offer multiple options for the payment of assessments, including online payments, checks mailed to our bank lockbox and bank bill-pay. View our Payment Instructions page for detailed payment information.

How often will you inspect the property?

Our managers visit the property based on the schedule you request in your agreement.

Are you insured?

Yes, Goodwin & Company of Texas is a fully insured and bonded management company

Will you oversee major capital improvements?

Yes! As professional property managers we have extensive experience with capital
improvement projects. However, we know our limits. Therefore, when a board is contemplating a capital improvement project, we typically recommend that they hire an engineer to determine the scope of work, issue a request for proposal, help select the appropriate contractor and oversee the work of that contractor. We have an engineer on-staff as well, and we’re involved as the board’s advocate throughout every step of the process.

Will you bring in your own contractors?

Goodwin & Company of Texas will only suggest that the board consider changing contractors/vendors if we see an opportunity to enhance service and/or reduce the cost of service. Otherwise, we will work with the contractors currently serving your association. We do not push preferred vendors to work with your association, nor do we charge vendors for verification. They are your vendors; we just want to make sure you get honest work at a fair price.